What should I do if I paid my bill, but the biller says it has not received the funds or has not applied them to my account?
First of all, check with your own bank to see if the cheque has been paid and, if so, on what date. Then you should pass all this information to the biller so that they can follow this up with their own bank to trace the funds. If they still can’t find your funds, ask your own bank to help trace them.